Teacher Li Xiaowen

Personal Advantages: With 4 years of experience as a Dragon Tendon massage therapist, I previously worked in ground service at a well-known airline, possessing good service etiquette, communication skills, adaptability, and customer service awareness. Skilled in techniques, with a friendly service attitude, I focus on customer experience, privacy protection, and service details, providing professional, comfortable, and standardized massage care.

Dragon Tendon Massage Therapist

Wellness Massage / Spa Club | June 2020 - Present

• Responsible for providing massage care services such as Dragon Tendon, full-body massage, and shoulder, neck, waist, and back relaxation to clients.
• Develop personalized care plans based on client needs, physical condition, and fatigue level.
• Proficient in various massage techniques including pressing, kneading, pushing, grasping, plucking, and stretching to help clients relieve daily muscle tension and fatigue.
• Focus on service communication, pressure feedback, privacy protection, and customer experience maintenance.
• Continuously learn new massage care techniques and service processes to improve service quality.
• Maintain a good professional image and service attitude, building a stable customer reputation.

Aviation Ground Service Staff

Well-known Airline | January 2016 - May 2020

• Responsible for providing ground services to passengers, including check-in procedures, baggage check-in guidance, and flight information consultation.
• Handle various issues encountered by passengers at the airport, providing patient, professional, and efficient customer service.
• Maintain on-site order and assist in ensuring smooth flight service processes.
• Participate in safety inspections, emergency handling, and service process execution.
• Accumulated good service etiquette, communication skills, emotional management, and on-site adaptability.

Shanghai Civil Aviation College

Aviation Service and Management

September 2013 - June 2016

• Proficient in Dragon Tendon techniques, full-body massage, shoulder, neck, waist, and back relaxation, and other massage care skills.
• Able to flexibly adjust pressure, rhythm, and care focus based on client needs, physical condition, and feedback.
• Possess good customer service awareness, communication skills, etiquette, and on-site adaptability.
• Familiar with aviation service industry standards, focusing on service processes, detail management, and customer experience.
• Skilled at creating a quiet, comfortable, and relaxing care environment to enhance customer satisfaction.
• Focus on customer privacy protection and service boundaries, providing standardized and reassuring care services.

• Dragon Tendon Technique Training | Shanghai Traditional Chinese Medicine Massage Training Center
• Traditional Chinese Medicine Massage Therapist Certification | National Vocational Qualification Certification
• Customer Service Skills Training | Shanghai Vocational Skills Training Center
• Aviation Service Skills Training | Air China Training Center

✅ 4 years of Dragon Tendon massage service experience, familiar with store service processes and customer needs.

✅ Previously worked in aviation ground service, possessing excellent service etiquette and communication skills.

✅ Stable techniques, able to flexibly adjust pressure and rhythm based on customer feedback.

✅ Good image and temperament, friendly service, focusing on customer experience and detail management.

✅ Focus on customer privacy, service boundaries, and overall comfort.

Note: This resume is mainly used to showcase the massage therapist's work experience, service capabilities, and professional skills, and does not involve medical diagnosis, disease treatment, or medical promises. Actual services should be based on store regulations, client physical conditions, and legally compliant service scope.