Traditional Chinese Medicine Clinic Store Manager Recruitment

Position Highlights: We are recruiting a TCM clinic store manager, primarily responsible for daily clinic operations, team management, customer service, marketing, finance and inventory, service process optimization, and medical team coordination. Suitable for management talents with experience in the healthcare industry, strong store management skills, good service awareness, and a desire for long-term development in the TCM health management industry.

1. Store Operations Management Ability

Possess good store management experience, able to coordinate daily clinic operations, personnel coordination, service processes, scheduling, customer reception, and on-site problem handling to ensure smooth and orderly clinic operations.

2. TCM Health Industry Knowledge

Understand basic TCM theories, TCM wellness programs, physiotherapy programs, medicine/consumable management, and clinic service processes. Able to communicate effectively with team members such as TCM practitioners, nurses, pharmacists, and physiotherapists to support smooth store services.

3. Marketing and Performance Management Ability

Possess marketing, event planning, and performance management capabilities. Able to develop promotion plans based on store positioning, customer needs, and regional market conditions to increase store traffic, conversion rates, and customer repurchase.

4. Customer Service and Relationship Maintenance Ability

Possess strong customer service awareness, able to handle customer inquiries, feedback, and complaints, maintain customer relationships, and enhance customer satisfaction, trust, and store reputation.

5. Financial and Cost Management Ability

Possess basic financial management awareness, able to supervise daily store income and expenses, business data, cost control, inventory procurement, and material usage to help improve store operational efficiency.

6. Team Building and Leadership

Possess team management, personnel motivation, employee training, and cross-position coordination abilities. Able to reasonably arrange schedules, optimize team collaboration, handle employee issues, and drive the team to continuously improve service quality.

✅ 3+ years of work experience in healthcare, TCM clinics, wellness centers, rehabilitation therapy, health management centers, or related industries.

✅ 1-2+ years of experience in store management, operations management, team management, or store manager positions.

✅ Familiar with customer reception, service coordination, staff scheduling, performance management, customer maintenance, and daily store operations.

✅ Experience in marketing, customer events, membership operations, customer follow-up, and sales conversion is preferred.

✅ Experience with financial statements, inventory procurement, administrative documents, compliance processes, or medical institution management is preferred.

1. Daily Clinic Operations Management

Fully responsible for daily clinic operations, including personnel management, service processes, customer reception, store hygiene, equipment and supplies, business data, and on-site problem handling to ensure efficient and stable clinic operations.

2. Employee Management and Training

Responsible for assisting with store employee recruitment, onboarding training, job assignment, scheduling, service process training, and performance follow-up to enhance team execution, service awareness, and collaboration efficiency.

3. Customer Service and Relationship Maintenance

Responsible for customer inquiries, feedback, complaint handling, customer follow-up, and membership maintenance. Build good customer relationships and enhance customer satisfaction, repurchase rate, and word-of-mouth.

4. Marketing and Event Promotion

Plan and execute health lectures, member events, experience activities, holiday promotions, community outreach, new media publicity, and other activities to increase clinic visibility, customer visit rate, and conversion rate.

5. Finance, Inventory, and Supplies Management

Responsible for daily store business data statistics, income and expense management, cost control, inventory counting, purchase requests, and material usage supervision to ensure sufficient store supplies, clear accounts, and reasonable operating costs.

6. Medical Service Coordination and Compliance Management

Coordinate the work of TCM practitioners, nurses, pharmacists, physiotherapists, and front desk teams to ensure smooth service processes. Assist in implementing clinic hygiene, disinfection, equipment maintenance, qualification documents, and related compliance requirements.

Base Salary: 6,000 - 15,000 RMB/month, specific salary determined based on management experience, industry background, skill level, and interview performance.

Performance Bonus: Performance bonuses are awarded based on store revenue, team goal achievement, customer satisfaction, and operational management performance, subject to store policies.

Sales Commission: Commission plans can be set based on store performance, member conversion, project sales, or team performance.

Employee Benefits: Enjoy benefits such as social insurance and housing fund, holiday benefits, year-end bonus, internal TCM wellness services, and employee training.

Training Opportunities: Provide training related to store operations, team management, customer service, health industry marketing, compliance management, and more.

✅ TCM Clinic Store Manager → Senior Store Manager

✅ Senior Store Manager → Regional Manager

✅ Regional Manager → Operations Director

✅ Outstanding performers may participate in new store preparation, team training, standardized process building, and regional operations management.

✅ As management experience and performance improve, salary, bonuses, and career development opportunities increase accordingly.

• Love the TCM health industry and identify with the clinic's standardized, professional, and long-term development.
• Have a store management mindset and be able to coordinate people, finance, materials, customers, and venue operational elements.
• Strong service awareness, able to value customer experience, customer maintenance, and store reputation.
• Strong goal orientation, able to lead the team to achieve business and service goals.
• Possess responsibility, execution, communication and coordination skills, and continuous learning ability.

Recruitment Note: This position is a TCM clinic store manager/operations management role, primarily responsible for store operations, team management, customer service, marketing, finance and inventory, and medical service coordination. When involved in medical service-related work, it should be strictly carried out in accordance with clinic qualifications, job authorization, the scope of practice of medical staff, and relevant laws and regulations. Salary, benefits, working hours, and specific responsibilities are subject to interview communication and actual store policies.

Welcome to Join Us

We look forward to you, with experience in the healthcare industry, store management capabilities, and service awareness, joining our team to jointly create a more professional, standardized, and warmer TCM clinic service.